Shipping & Returns

Shipping

Processing time. Orders are hand-packed and typically ship within 2 business days. During launches, restocks, or holidays, please allow a little extra time.

Shipping rates & delivery. Shipping is calculated at checkout based on your order and destination. Once shipped, domestic orders typically arrive within 3–7 business days.

Where we ship. We currently ship within the United States. 

Tracking. You’ll receive a shipping confirmation email with a tracking link as soon as your order is on its way.

Returns & Exchanges

Our promise. We want you to love your candles. If something isn’t right, reach out and we’ll make it right.

Return window. You may request a return within 14 days of delivery.

Condition. To be eligible, items should be unused, unburned, and in their original packaging.

How to start a return. Email us at support@mwhomeco.com with your order number and the reason for your return, and we’ll send you instructions.

Return shipping.  Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

Refunds. Once we receive and inspect your return, your refund will be processed within  1-3 business days. Once issued, your bank may take 5-10 business days to post the return to your original form of payment.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, we’re sorry! Email us at support@mwhomeco.com within 14 days of delivery with your order number and a photo, and we’ll make it right quickly.

Questions?

Reach us any time through our Contact page — we’re happy to help.